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Friday, July 31, 2009

Dollar General: $0 Out-of-Pocket = Frustration

A brand new Dollar General store just opened about 2 miles from my house. They mailed out $5 off a $20 purchase coupons, and I've been holding onto one from my mom for a while. We thought we'd stop by this afternoon just to see what they had and if the coupon made anything a good deal.

I was really excited to find Finish dishwasher tabs for $3.50 a box, because I had a bunch of $2.50 off coupons! Paired with my $5 off coupon, this was a sweet deal.... Until I got to the register.

My cashier rang up my order (which was over $20) and scanned 2 of my manufacturers' coupons. When he scanned the $5 off coupon, he proceeded to tell me that my subtotal wasn't $20. I couldn't use my coupon. Hmmmm.....

As it turns out, the Finish was on sale for $3 a box (even better!). I ran back and grabbed another box to raise my subtotal.

When I handed him my extra coupon for the extra box, he told me that I could only use ONE of my Finish coupons. The coupons say "one per purchase." I tried to explain to him that "one per purchase" means one per item purchased. He assured me that it was one per transaction. I started to explain further and then stopped.

And he was shocked when I politely collected my coupons and told him that he could void the whole transaction. I could tell that he wasn't going to budge, and I didn't have time to talk with the manager at that moment. I think I'm going to call back or stop back when there's a manager there. The only bad part about that is that the $5 off coupon expired today. Maybe the manager will make an exception and let me use it later... who knows?

Check out the transaction that I had worked up .... had my cashier known coupon lingo!

6 boxes Finish dishwasher tabs - $3.00 each (less than I thought!)
1 4-pack Angel Soft bath tissue - $1.25
1 hang bag Lifesavers - $1.50

-$2.50 x 6 Finish tabs
-$1.00 Lifesavers
-$5.00 off any $20.00 purchase

Out-of-Pocket: FREE with $.25 overage (plus tax)
I seriously was just going to have to pay tax... and not even all of that with the $.25 overage.

Next time I'll start by handing over my $5 off $20 coupon FIRST. And we'll work on the one per purchase issue before I stop back. I truly have never had this happen. I've read about it happening to others, so I knew exactly what he was doing. I just couldn't convince him quick enough that I was right. ** sigh **

So, that's my shopping summary for this week. I didn't shop. We were busy. And when I did shop.... well.... you just read how that went down! How did you do this week?


SH said...

I feel your frustration! I've had similiar experiences and wonder why some cashiers are so stubborn ! Come sign up for my giveaway

Ann said...

I am sorry that happened to you. I have been there before and I know it drives you crazy. I would talk to the manager and see what he would be willing to do and explain to them they need to train there cashiers better. Better luck next time.

BusyMom said...

Wow! What an experience! That is so frustrating. It is amazing how a cashier can make or break your day. What should have been an awesome, high inducing deal turned into a deflating experience.

cksknitter said...

This happens to me every once in awhile. Whenever a cashier starts reading the fine print, I know there will be a problem. I know this wouldn't work in your situation because you had a $5 off the order coupon, but I usually say fine, I will check each item out separately (one coupon per purchase). At that point, the cashier sees that his/her stubbornness will just make more work and accepts my coupons.

Megan said...

Uhh, I hate when that happens. That would have been a great deal!